Your #1 Source for Jewelry Displays, Jewelers Tools and All of Jewelry Needs! Minimums: We have no minimum requirement for orders. Processing: All orders are processed the same, or very next working day. Unless items are on backorder we will then contact you ASAP. For rush order please contact us.   Return and exchanges:  All claims for defective, missing, or damaged merchandise must be filed within 7 days upon receipt. Must be sent back in original packaging along with a copy of the invoice inside of the package, follow procedure below.     Contact our office hour  8:30 am to 5:00pm pacific time Monday to Friday.  Phone: (619) 773-7948 Fax: (866) 605-1214 A return authorization (RMA) number will issued, RMA number must be visible outside of the box.   Return address:  Bestjewelrysupply.com PJTSS Wholesale "Returns"  2712 Transportation Ave Suite D National City, CA 91950 USA For security purposes please return your package with an insured carrier (DHL, FedEx, UPS, USPS) and tracking number (invoice).  Preciado Jewelry Tools is not responsible for items damaged or lost in transit. If you are returning your package because it is damaged, defective, or incorrect product, bestjewelrysupply.com will reimburse return postage. Returned merchandise due to customer's mistake, or unauthorized, unclaimed orders are subject to a 10% restocking fee plus postage. Store credit is given towards future purchase - no refunds. Packages returned due to customer decision of cancellation after the package has shipped are subject to both, the initial shipping/return shipping charge.   Canceling Order:  If you wish to cancel your order contact us via phone as soon as possible. Otherwise charges may occur. Once your order ships, it cannot be canceled. The order can be returned, but along with a10% restocking fee and both the initial and return shipping charge applied.   California Residents, sales tax: The 8.75% state sales tax will add to your order. Order placed on our web site will have the sales tax added when invoiced. If you already have a California Seller's Permit on file with us, it is not necessary to add the sales tax.  If you have a valid California Seller's Permit, state law now requires us to have a signed Resale Verification Form on file, or we have to charge you sales tax. If you are setting up your online customer profile for the first time, the shopping cart will display the tax. You need mail us your resale information and we will set your profile to not calculate the tax. For more information regarding no tax status in  California, see below or you can directly download our.    This Resale Verification Form must be updated at least every 4 years. This Resale Verification Form is a declaration that you have a valid  California seller's permit and, once signed and sent to us, allows us sell to you without charging tax on certain items. Basically, the Resale Verification Form states that you (the buyer) certify that you are purchasing certain types of items from us: For resale in the regular course of business without intervening use in the regular course of business. For use as an ingredient or component part of a new article of tangible personal property to be produced for sale, and/or As a chemical to be used in processing a new article of tangible personal property to be produced for sale. Please note: This means a book, display rack, or set of tools, for your own use is taxable. If you are purchasing multiple tools, displays or books for your customers, then we do not charge you tax, because you will charge tax when you re-sell them to your customers. If you have more questions, please contact the State Board of Equalization at:http://www.boe.ca.gov. California Prop 65 Warning:  Is this is our importance of protecting the health and environment of our customers. However, some of the base metal findings, chains, and charms sold by our company may contain small amounts of lead, a chemical known to the State of  California to cause cancer, birth defects, and other reproductive harm if ingested. We recommend that you wash your hands after handling, and keep all items away from small children and infants. Copyright/Trademark PJTSS Wholesale, Inc bestjewelrysupply.com prohibits the use of all images and photographs from our website. Any unauthorized use of these images and photos may violate trademark and copyright laws.